Refund policy

Return & Refund Policy

At Al Mufazaal Foods, we take every effort to ensure that our food products are fresh, properly packed, and delivered safely. However, if you receive an incorrect, damaged, expired, or defective product, you may request a return or replacement.

Return requests must be submitted within 4 days of receiving the order.

A return or replacement may be accepted in the following cases:

• You received the wrong product.
• The product was damaged during delivery.
• The product is expired or has an issue with its packaging.
• The product has a genuine quality or freshness issue.

For food safety and hygiene reasons, opened, consumed, or used food products generally cannot be returned, unless there is a genuine quality or safety issue.

To request a return or replacement, please contact us within 4 days with your order details and clear photos/videos of the product and packaging. Our team will review the request and guide you through the process.

Approved returns or replacements will be processed after verification. Depending on the situation, we may offer a replacement, exchange, or refund.

For any return or refund-related inquiries, please contact us:

Email: almufazaalfoods123@gmail.com
Contact: 0321-8727354